Director of Client Services
The COMPANY enables organizations to capture, preserve and access unstructured digital information-including email, IM, files, scanned documents, and other electronic records-and review and produce relevant documents in a manner that reduces operational risks and costs while complying with legal, regulatory and business policy requirements.  The COMPANY is a division of a larger company from the U.K. but the job is located in Pleasanton, CA.

This individual is responsible for client implementations, client satisfaction as well as ongoing client performance and support. The individual will be required to interface with customer engineering teams, project managers, legal services, operations and similar internal departments to ensure the success of the client’s program while making recommendations to improve internal and external processes. Additional duties include assisting sales team with new business.

 

Technical and Project Skills:

• Understands technical design specifications and has the ability to improve them

• Defines technical project implementation and deployment schedule

• Understands the components of running a fiscally successful project.

• Assists in enforcement of project deadlines and schedules.

• Understands how various issues affect each other and the outcome of projects.

• Track projects until completed

• Prepares requirements, specifications, business processes and recommendations.

• Understands the necessity of project standards and applies them consistently.

• Monitors SLAs to ensure all requirements are being met.

• Understands client organization's direction, structure, and requirements.

•  Identifies and documents deficiencies and recommends solutions.

• Takes input from supervisor and appropriately and accurately applies comments/feedback.

• Develops internal and external meeting objectives and agendas.

• Prioritizes multiple tasks effectively.

• Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging.

 

Soft Skills:

• Ability to develop relationships with senior, middle management and individual contributors in the client organization

• Serves as the first line of response for client escalations

• Assumes additional responsibility without being asked.

• Anticipates client needs before they arise and presents solutions that encompass issues at hand.

• Encourages fellow team members to make innovative contributions and embrace new ideas.

• Recognizes the strengths and weaknesses of each team member.

• Demonstrates the ability to cooperate with a variety of people and achieve results.

• Understands expectations that were set with client and recognizes when issues/events may affect delivery.

 

Requirements:

Bachelors degree in CS, EE required from a top-10 school. Masters/MBA preferred. Min of 5 years experience in an enterprise customer facing role . Skilled in verbal and written communication at a level appropriate for the target audience. Ability to analyze clients’ business purposes, goals and needs. Must be highly organized, detail oriented and follow through on all tasks. Ability to identify root causes of problems. Should possess the ability to establish and maintain a business relationship with clients

If you or someone you know is interested in this position, please reply with your 1) updated resume 2) most recent salary 3) target salary 4) availability to interview on phone and onsite 5) work status in the U.S.

Apply/Contact (please mention referred by infoBayArea.com):
Oscar D. Sanchez
Technical Recruiter
Jameson Group
408 203-0102 cell
os1773@gmail.com

Date Posted: 02/02/2010